We aim to treat our customers fairly at all times, especially when they feel they have cause for complaint. We take any complaint very seriously.

Any complaint, whether made in writing or verbally, is immediately referred to our Complaints Officer. We also record any complaint we receive. Our Complaints Officer is responsible for ensuring that we thoroughly investigate any complaints. If you wish to contact us in this regard, please email

TLO Risk Services Limited are part of Specialist Risk Group ("SRG"). You can download a copy of the full SRG Complaints Procedure using this link. If you need a hard copy of this document, please contact us.